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This document is intended to provide details of the backup and retrieval of Customer Data offered by Twinview.


1. Data Back-up: Twinview shall back-up Customer Data in accordance with the provisions of the Terms of Use, and as follows:

  • All data including Customer Data shall be backed up daily during an overnight process onto a secure data store.
  • The Customer may purchase enhanced back-up services separately at Twinviews’s then current rates.

2. Data Recovery:

  • In the event of any loss or damage to Customer Data, Twinview shall use all reasonable commercial endeavours to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by Twinview, under the provisions of the Terms of Use.