Twinview Trust Centre
At Twinview, trust is the foundation of everything we do, and built into every Digital Twin we operate.
We understand that your buildings, assets and operational data are more than just numbers; they’re mission-critical. That’s why we’re committed to industry-leading security, privacy by design and transparent, responsible innovation. Explore how we safeguard your data, your assets and the digital heartbeat of your built environment.
How Twinview earns trust
Platfom Security
Our platform is built on secure foundations, encrypted, resilient and monitored. From data at rest to data in transit, we apply enterprise-grade security practices to protect the integrity of every digital twin we host.
Operational Security
We don’t just build secure software; we operate securely too. From access control and incident response to staff training and device policies, security is embedded in every part of our daily operations.
Governance
Strong governance keeps us accountable. We align with ISO 27001, implement robust internal controls and review our policies regularly to ensure transparency, traceability and responsible data stewardship.
Compliance
We take compliance seriously, not as a checkbox, but as a baseline. Twinview and its parent group adhere to UK GDPR and align with global privacy standards, including Cyber Essentials and ISO27001, to ensure our clients meet their legal obligations with confidence.
Reliability is built in for critical infrastructure.
Twinview is engineered for dependability. Our infrastructure, proactive monitoring and robust failover measures ensure your digital twins remain operational and accessible, anytime, anywhere.
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Health Dashboard
We offer complete transparency into system status via the real-time Health Dashboard, which can be found at www.twinview.com/health
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99.9% Uptime Guarentee
Twinview has a 99.9% uptime commitment to customers and provides transparency into real-time and historical platform status.
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Replication & Daily Backups
Twinview infrastructure investments provide daily backups, regional backups and recovery procedures for restoring services in the event of unavoidable failures
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Realtime Threat Monitoring & Response
Twinview not only monitors but also runs daily checks against over 283,400 vulnerabilities and threats, including emerging threats from the OWASP Top 10.
Your Data is Yours
We don’t sell the content you upload to our platform.
Twinview makes money when customers use our world-leading platform and decide to pay for a subscription. We do not rely on an ad-based or 3rd-party revenue model. Your data is yours, and we do not sell it to 3rd parties without your consent.
3rd Party Certifications and Oversight
Twinview’s platform, hosting infrastructure and operations team are independently tested and certified against recognised industry standards for information security and data protection. We maintain alignment with frameworks such as ISO 27001 and Cyber Essentials Plus, ensuring that our systems, processes and data-handling practices are aligned with global standards. Regular internal audits, third-party assessments and an internal Change Advisory Board (CAB) review help us maintain transparency, resilience, and continuous improvement.