SECURITY & TRUST
At Twinview, trust is the foundation of everything we do and is built into every project we operate. We understand that your buildings, assets and operational data are mission-critical.
We're committed to industry-leading security, privacy by design and transparent, responsible innovation.
Our platform is built on secure foundations, encrypted, resilient and monitored. From data at rest to data in transit, we apply enterprise-grade security practices to protect the integrity of every project we host.
We don't just build secure software; we operate securely too. From access control and incident response to staff training and device policies, security is embedded in every part of our daily operations.
Strong governance keeps us accountable. We align with ISO 27001 & Cyber Essentials Plus, implement robust internal controls and review our policies regularly to ensure transparency, traceability and responsible data stewardship.
We take compliance seriously, not as a checkbox, but as a baseline. Twinview and its parent group adhere to UK GDPR and align with global privacy standards, including Cyber Essentials and ISO 27001, to ensure our clients meet their legal obligations with confidence.
Twinview is engineered for dependability. Our infrastructure, proactive monitoring and robust failover measures ensure your project remains operational and accessible, anytime, anywhere.
We offer complete transparency into system status via a real-time Health Dashboard.
Twinview has a 99.9% uptime commitment to customers and provides transparency into real-time and historical platform status.
Daily backups, regional backups and recovery procedures for restoring services in the event of unavoidable failures.
Twinview monitors and runs daily checks against over 283,400 vulnerabilities and threats, including emerging threats from the OWASP Top 10.
We don't sell the content you upload to our platform. Twinview makes money when customers use our world-leading platform and decide to pay for a subscription. We do not rely on an ad-based or 3rd-party revenue model. Your data is yours, and we do not sell it to 3rd parties without your consent.
Twinview's platform, hosting infrastructure and operations team are independently tested and certified against recognised industry standards for information security and data protection. We maintain alignment with frameworks such as ISO 27001 and Cyber Essentials Plus, ensuring that our systems, processes, and data-handling practices meet global standards. Regular internal audits, third-party assessments and an internal Change Advisory Board (CAB) review help us maintain transparency, resilience and continuous improvement.