This document is intended to provide details of the backup and retrieval of Customer Data offered by Twinview.
Backups are undertaken regularly, and we employ the grandfather-Father-Son backup strategy. Platform Daily Backups are kept for a minimum of 30 days and are held on a dedicated backup server, this can be amended on a client-by-client basis if required by utilizing a dedicated server (on premise or cloud).
Backups containing customer data is kept for 30 Days, in accordance with legal obligations and ICO advice. This however can be amended on a client-by-client basis and agreed in the Terms and client specific SLA.
The Twinview company’s internal business servers are backed up every night, with weekly tape backups to a secure off-site location.
The BCP IT plan is tested and assessed every 12 months as defined in the Buisness Continuity Plan doucment, which is availible upon request.
2. Data Recovery: