Modernising facilities management at one of London's most iconic residential estates

Modernising a London Icon: How Twinview is Elevating Facilities Management at Dolphin Square

Dolphin Square is one of London’s most iconic residential developments, a historic, mixed-use estate with over 1,200 apartments and a rich legacy dating back to the 1930s. As part of a major regeneration initiative, the focus has shifted from preservation alone to performance, ensuring the estate can operate efficiently, sustainably and intelligently for decades to come.

Behind the scenes, Twinview is powering a new era of facilities management for Dolphin Square. From pre-emptive maintenance to real-time building intelligence, Twinview provides the digital infrastructure to manage complex operations, reduce costs and deliver a better living environment for residents.

Managing Complexity at Scale

Dolphin Square isn’t a single building, it’s a self-contained neighbourhood with multiple blocks, shared plant rooms and a diverse mix of tenants and uses. Managing it all effectively requires more than a team on the ground, it demands intelligent coordination.

Twinview brings all operational systems into a unified digital platform. With one central source of truth, facilities teams can monitor equipment, schedule maintenance, track issues and make informed decisions across the entire estate. Whether responding to a boiler fault or planning long-term asset replacements, the team now works with greater clarity and control.

This unified view reduces fragmentation, improves team efficiency, and supports consistent service delivery across a complex estate.

Smarter Maintenance, Reduced Downtime

In a residential setting, service disruptions directly impact tenants’ quality of life. For the Dolphin Square team, reactive maintenance wasn’t good enough, they needed to anticipate issues before they became problems.

Twinview delivers pre-emptive maintenance capabilities, drawing on real-time data from critical systems to flag anomalies and track performance trends. Teams receive early alerts on potential faults, allowing them to take preemptive action and reduce unplanned downtime.

The result? A smoother, more reliable service experience for residents, and a facilities team that spends less time firefighting and more time optimising.

Driving Operational Efficiency Through Data

Historically, estates like Dolphin Square relied on spreadsheets, siloed systems, and manual reporting. But with energy costs rising and sustainability targets tightening, that approach no longer cuts it.

Twinview replaces guesswork with evidence. The platform captures data from across the building, energy use, plant performance, fault logs, asset lifecycle metrics, and translates it into clear, actionable insights. Facilities managers can benchmark performance, identify inefficiencies and implement improvements with measurable impact.

From smart scheduling to energy optimisation, Twinview empowers the team to do more with less, supporting both financial performance and environmental responsibility.

Asset Intelligence for Long-Term Planning

With such a large and varied asset base, from heating systems and lifts to lighting and security, managing lifecycle planning is no easy task. Twinview gives the team the intelligence they need to take a long-term view.

Every asset in Dolphin Square is tracked digitally, with detailed histories, performance data, and insights. This enables smarter capital planning, avoids unnecessary replacements and ensures critical infrastructure remains in top condition.

It also supports compliance and auditability, vital in a regulated, safety-critical environment.